Shaurya Creations Refund Policy
Welcome to Shaurya Creations! We are committed to ensuring your complete satisfaction with every purchase of our exquisite idol cloths. Our refund policy is designed to be customer-friendly, making your shopping experience with us smooth and worry-free. Please review the following guidelines to understand our refund process.
Eligibility for Refunds
At Shaurya Creations, we take pride in the quality and craftsmanship of our idol clothes. However, if you’re not entirely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Defective or Damaged Items: If you receive an item that is defective or damaged, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the item.
- Incorrect Items: If you receive an item that is not what you ordered, please contact us within 7 days for a refund or exchange.
Conditions for Refund
To qualify for a refund, the following conditions must be met:
- Original Condition: The item must be unused, unwashed, and in the same condition as when you received it.
- Original Packaging: The item must be returned in its original packaging with all tags and labels intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email our customer service team at support@shauryacreatons.com with your order details and the reason for the refund request.
- Return Instructions: Our team will provide you with detailed instructions on how to return the item.
- Processing Time: Once we receive the returned item and verify its condition, we will process your refund within 10 business days.
Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Custom-made or personalized idol cloths
- Sale or clearance items
Additional Information
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchange Policy: If you prefer an exchange instead of a refund, please indicate this in your initial contact with our customer service team.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out to our customer service team at support@shauryacreatons.com or call us at +91-8052020193. We are here to help and ensure your shopping experience is exceptional.
Thank you for choosing Shaurya Creations! We appreciate your trust in our products and look forward to serving you in the future.